The change in the hospitality industry
Since chatbots are able to communicate directly to the consumer, it helps into concrete purchases, and also by giving personal help to the consumer. This interaction is important for consumer because they don’t have to wait for an email or a call. Interaction is fast and takes place at that specific moment. In the industry of hospitality that helps into concreting a reservation, and if the consumer has any doubts, the chatbot could help easily.